At last! An educational publication on human resources and employee development skills for healthcare staff... important training that was missing from your medical education!

Self Improvement Skills newsletter is ideal for those hospitals, physician offices, nursing homes and other healthcare agencies where staff development and improved patient relations is a priority!

Is this rocket science? No…

just good commonsense!

 

Dear staff educator:

   “Customer relations”… and other topics in Human Relations… are finally (at long last!) getting the attention of most everyone in the medical community.

And the reason is simple: Lack of this training is a major reason for increasing patient dissatisfaction with healthcare providers.

Just today, as I’m writing this, a news story proclaimed that a huge 25% of patients are dissatisfied with their healthcare providers. A main gripe: “We’re not treated well… more like a number than a human being!”

Finally, the medical community may be beginning to realize that staff training in Human Relations topics may be very important to their successful future, after all!

And this is not rocket science… most other businesses have known this for decades! Human relations training is a very important function at most businesses… large and small… for they know it can make a huge difference between good sales and poor sales; profits, or losses; success or failure.

  Frankly, it just makes good common sense. Think about it: Do you buy furniture, cars, or whatever at places where you’re poorly treated? I don’t think so.

But there’s even more.

An increasing body of evidence-based research clearly shows significant staff improvements, as well, when Human Relations/employee development training is provided in healthcare situations.

For example: Less employee stress and burnout; significantly less job turnover; better patient outcomes; happier, more satisfied patients, and more.

So why has the medical community been so far behind in adopting this valuable education?

I’m not totally sure. I’ve worked as a Human Relations professional in the past… and personally saw the very impressive positive impact it can have on a business and its customers.  And I’ve been amazed to find out that the medical community is so very far behind in this.

But things are changing big time… increasing competition, better educated patients, profit/cost challenges, nursing shortages, job stress, and so on, are making medical providers realize that they need this important training as much as anyone.

  With your membership, you can log on to our site at any time, download any of its educational materials, and make as many reprints as you like for your educational use.

   You can try a membership in our online Monthly Trainer for only $72/year… that’s only $6/month to train your entire staff!.. and if you’re not completely satisfied, we’ll give you a full refund within 2 months of your subscription!

Sincerely, 

Bill Freiberg

Editor/Publisher

• How to build more effective healthcare teams!
• Tips on increasing productivity!
• Techniques for improving communication with patients!
• Proven ideas for preventing staff turnover!
• Ideas for preventing stress and burnout!
• Handling complaints effectively!
• Management tips on handling underperformers!
• What to do about difficult employees!
• Handling difficult employee situations, such as substance abuse and sexual harassment!
• More!

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